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Location: Dallas, Texas
Department: Accounting
Listing Date: 2018-09-18
Position: Collections Analyst
Job Type: Full-Time
Education Level: Bachelor's Degree
Experience Level: Experienced (Non-Manager)

With general direction and working within established guidelines, the Collection Analyst performs a wide variety of collections functions including, but not limited to: collections of outstanding accounts receivable, reducing accounts receivable delinquency.

  • Communicate with internal and external clients to garner payments on accounts
  • Process and update refund requests
  • Research on-account amounts and apply when necessary
  • Research unidentified payments to apply where appropriate
  • Resolve any payment misapplications
  • Track and record all payment arrangements made with clients
  • Reconcile client accounts as needed
  • Generate demand letters to send to clients as needed
  • Provide W-9 to clients as needed
  • Provide ACH/Wire instructions to clients as needed
  • Produce client files for litigation as needed
  • Run A/R reports as needed
  • Update all client information using Ascend, Advantage, and Excel programs
  • Perform other duties and projects as assigned to support the business
Skill Requirements
  • Bachelor’s degree preferred and/or two to three years’ experience in a collections role
  • Bilingual - Spanish/English preferred
  • Must be a self-starter able to organize, multi-task and adapt to changing situations
  • Professional written and verbal communication skills; experience in working directly with Clients
  • Proven work-ethic and time-management skills
  • High level of proficiency in MS applications including Word, Excel, and Outlook
  • Ability to review data for reasonableness and accuracy
  • Problem solving and investigative skills
  • Ability to work overtime as needed
  • Professional demeanor necessary to interact with teammates, internal customers and clients